Refund and Services Delivery Policy

Nature of Services

SERVERSLOT LTD provides digital hosting and infrastructure services, including shared hosting, VPS hosting, dedicated servers, remote desktop services, and related digital products.

All services are delivered electronically and provisioned remotely / Manually.

Service Delivery Timeframe

All orders are subject to payment verification and fraud screening.

Once payment has been successfully verified:

• Services are typically provisioned within 1 to 24 hours.

• Delivery time may vary depending on service type, configuration requirements, Geolocation or verification checks.

• Customers will receive login credentials and service access details via the registered email address.

Orders flagged for security or verification review may require additional time.

Payment Verification

To maintain platform security and prevent fraud, we may:

• Perform identity or transaction verification.

• Request additional documentation.

• Delay activation until verification is complete.

Failure to complete verification may result in order cancellation.

No Refund Policy

As a reseller of digital infrastructure services, server resources and licenses are allocated upon provisioning.

Due to the nature of digital services and allocation of resources:

All sales are final once services are activated.

We do not offer refunds for:

• Activated hosting accounts.

• VPS services.

• Dedicated servers.

• Remote desktop services.

• Domain registrations.

• Software licenses.

• Upgrades or add-ons.

Pre-Sales Consultation

Customers are strongly encouraged to contact our sales team before placing an order to confirm:

• Technical compatibility.

• Resource requirements.

• Software suitability.

• Performance expectations.

By placing an order, you confirm that the selected service meets your requirements.

Billing Errors

If you believe you have been incorrectly charged, you must notify us within 48 hours of the transaction. Verified billing errors will be reviewed and resolved accordingly.

Service Issues

If you experience technical difficulties, please contact our support team. We are committed to investigating and resolving legitimate service-related concerns in a timely manner.

Order Cancellation Before Activation

If an order has not yet been provisioned or activated, cancellation requests may be reviewed on a case-by-case basis.

Chargebacks & Disputes

Initiating a chargeback without first contacting our support team to resolve an issue may result in:

• Immediate account suspension.

• Permanent service termination.

We encourage direct communication to resolve concerns efficiently.

Agreement

By purchasing services from SERVERSLOT LTD, you acknowledge and agree to this Refund & Service Delivery Policy.